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Research ArticleArticle

Student Coaching: How Far Can Technology Go?

Philip Oreopoulos and Uros Petronijevic
Journal of Human Resources, March 2018, 53 (2) 299-329; DOI: https://doi.org/10.3368/jhr.53.2.1216-8439R
Philip Oreopoulos
Philip Oreopoulos is a professor of economics at the University of Toronto. Uros Petronijevic is an assistant professor of economics at York University. The authors are indebted to the first-year economics instructors at the University of Toronto for their willingness to try something different, and incorporate this experiment into their courses.
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  • For correspondence: [email protected]
Uros Petronijevic
Philip Oreopoulos is a professor of economics at the University of Toronto. Uros Petronijevic is an assistant professor of economics at York University. The authors are indebted to the first-year economics instructors at the University of Toronto for their willingness to try something different, and incorporate this experiment into their courses.
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Abstract

One-on-one coaching programs tend to have large effects on student outcomes, but they are costly to scale. In contrast, interventions that rely on technology to maintain contact with students can be scaled at low cost but may be less effective than one-on-one assistance. We randomly assign more than 4,000 students from a large Canadian university into control, online exercise, text messaging, and one-on-one coaching groups and find large effects on academic outcomes from the coaching program but no effects from either technology-based intervention. A comparison of key design features suggests that future technology-based interventions should aim to provide proactive, personalized, and regular support.

JEL Classification
  • I20
  • I23
  • J24
  • Received December 2016.
  • Accepted January 2017.

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Journal of Human Resources: 53 (2)
Journal of Human Resources
Vol. 53, Issue 2
31 Mar 2018
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Student Coaching: How Far Can Technology Go?
Philip Oreopoulos, Uros Petronijevic
Journal of Human Resources Mar 2018, 53 (2) 299-329; DOI: 10.3368/jhr.53.2.1216-8439R

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Student Coaching: How Far Can Technology Go?
Philip Oreopoulos, Uros Petronijevic
Journal of Human Resources Mar 2018, 53 (2) 299-329; DOI: 10.3368/jhr.53.2.1216-8439R
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Keywords

  • I20
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