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Research ArticleArticle

Experimenting with Caseworker Direction

Evidence from Voucher-Funded Job Training

Robert Santillano, Irma Perez-Johnson and Quinn Moore
Journal of Human Resources, March 2020, 55 (2) 539-565; DOI: https://doi.org/10.3368/jhr.55.2.0716.8057R1
Robert Santillano
Robert Santillano is a research economist at Mathematica Policy Research. Irma Perez-Johnson is a vice president at American Institutes for Research. Quinn Moore is a senior researcher at Mathematica Policy Research.
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Irma Perez-Johnson
Robert Santillano is a research economist at Mathematica Policy Research. Irma Perez-Johnson is a vice president at American Institutes for Research. Quinn Moore is a senior researcher at Mathematica Policy Research.
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Quinn Moore
Robert Santillano is a research economist at Mathematica Policy Research. Irma Perez-Johnson is a vice president at American Institutes for Research. Quinn Moore is a senior researcher at Mathematica Policy Research.
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Abstract

We experimentally study the intensity of caseworker direction given to eligible voucher recipients selecting a job-training program. Requiring counseling led some to forgo training, but those assigned to the most directive approach had higher survey-reported earnings seven years after study entry, with targeting implications: dislocated workers did no worse with optional counseling, while disadvantaged workers earned less. Although impacts on earnings were inconsistent for dislocated workers when using administrative data, they were consistent for disadvantaged workers. Finally, using simulations, we find that changing caseworker direction can have impacts that are similar in magnitude to participating in any job training.

JEL Classification
  • J240
  • Received July 2016.
  • Accepted May 2018.
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Journal of Human Resources: 55 (2)
Journal of Human Resources
Vol. 55, Issue 2
31 Mar 2020
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Experimenting with Caseworker Direction
Robert Santillano, Irma Perez-Johnson, Quinn Moore
Journal of Human Resources Mar 2020, 55 (2) 539-565; DOI: 10.3368/jhr.55.2.0716.8057R1

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Experimenting with Caseworker Direction
Robert Santillano, Irma Perez-Johnson, Quinn Moore
Journal of Human Resources Mar 2020, 55 (2) 539-565; DOI: 10.3368/jhr.55.2.0716.8057R1
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  • J240
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