RT Journal Article SR Electronic T1 Student Coaching: JF Journal of Human Resources JO J Hum Resour FD University of Wisconsin Press SP 1216-8439R DO 10.3368/jhr.53.2.1216-8439R A1 Oreopoulos, Philip A1 Petronijevic, Uros YR 2017 UL http://jhr.uwpress.org/content/early/2017/02/13/jhr.53.2.1216-8439R.abstract AB One-on-one coaching programs tend to have large effects on student outcomes but are costly to scale. In contrast, interventions that rely on technology to maintain contact with students can be scaled at low cost but may be less effective than one-on-one assistance. We randomly assign over four thousand students from a large Canadian university into control, online-exercise, text-messaging, and one-on-one coaching groups, finding large effects on academic outcomes from the coaching program but no effects from either technology-based intervention. A comparison of key design features suggests that future technology-based interventions should aim to provide proactive, personalized, and regular support.